Shipping policy

Shipping Policy

Thank you for choosing Charm Atelier! We’re delighted to ship our handcrafted charms to customers around the world. Below you’ll find all the details about our shipping process, rates, and policies to ensure a smooth experience.

Processing Time

  • Order Preparation: As our jewelry is custom-made, please allow 3-5 business days for order processing before your item is shipped. During peak seasons or sales, processing times may be slightly longer.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. You will receive another email with tracking information once your order has shipped.

Shipping Destinations

We proudly offer worldwide shipping. However, please note that some restrictions may apply due to international shipping regulations or carrier limitations. If we are unable to ship to your location, we will contact you directly.

Shipping Methods & Rates

We offer the following shipping options:

Domestic Shipping (United States)

  1. Standard Shipping: 5-7 business days (Flat rate: $5.95 or free for orders over $75).

  2. Expedited Shipping: 2-3 business days (Flat rate: $14.95).

  3. Overnight Shipping: 1 business day (Flat rate: $29.95).

International Shipping

  1. Standard International Shipping: 7-21 business days (Calculated at checkout based on location and carrier).

  2. Express International Shipping: 3-7 business days (Calculated at checkout based on location and carrier).

Please note that delivery times may vary depending on the destination and any customs processing times.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

  • We recommend checking with your local customs office for more information on potential fees before placing your order.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress. Please note that tracking information may take up to 24 hours to update.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occur due to unforeseen circumstances such as carrier issues, weather, or customs inspections. Charm Atelier is not responsible for shipping delays once an order has been handed over to the carrier.

Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us at support@charmatelier.com, and we will work with the carrier to resolve the issue.

  • Damaged Packages: If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the damaged items. We’ll assist you in filing a claim and sending a replacement if needed.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. If you realize an error after placing your order, contact us immediately at support@charmatelier.com. We will do our best to update the address if the order has not yet shipped. Charm Atelier is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy.

Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us:

Tri-Pointe Jewelry LLC
Wilmington, North Carolina
Email: hello@charmatelier.com